Explore my Range of Retail Services
Discover a range of practical, tailored services designed to support your store, improve performance and help your business grow.
Whether you’re looking to increase sales, improve margins, attract more customers, strengthen your team or simply get more from your store, I can provide the experience, insight and hands-on support to help you achieve it.
Every retailer is different, so my approach is flexible and tailored to your individual needs, focusing on the areas that will make the biggest difference to your business and your bottom line.
Project Management
I have extensive experience in project management. When I was a Project Implementation Manager at Waitrose I opened 26 new stores & completed 10 major store refurbishments, on time & within budget. This gave me the experience of working with stakeholders at all levels. Using this experience, I can provide practical support to retailers managing projects that involve multiple people, teams, suppliers or external partners.
I understand that successful projects require more than simply having a good plan. They require clear communication, strong organisation, effective stakeholder management and the ability to keep everyone focused on the end goal.
I can support projects from initial planning and defining objectives through to implementation and completion, helping to establish clear timelines, responsibilities, milestones and measures of success. I can also act as a central point of contact, ensuring that communication between different stakeholders remains clear and that issues are identified and addressed before they become obstacles.
Whatever the size of the project, I can bring structure and focus to the project while ensuring that the needs of the retailer, colleagues, customers and other stakeholders are considered.
My approach is collaborative, proactive and hands-on. I build strong relationships, communicate clearly and take ownership of delivering against agreed objectives, whilst remaining flexible when circumstances change.
Ultimately, I can help retailers take projects from an idea on paper through to successful implementation, ensuring that everyone involved understands what needs to happen, when it needs to happen and, most importantly, why it matters
Range reviews, gap analysis & sustainability
A strong product range is fundamental to the success of any convenience store. I can support retailers by reviewing their existing range and identifying opportunities to increase sales, improve margin and better meet the needs of their customers.
Using my extensive experience in food retail, I can undertake a detailed range review and gap analysis, looking at what is currently selling well, where there are opportunities to improve, and whether the range is fully aligned with the local customer base and the store's positioning.
This includes identifying range gaps, duplication, underperforming products and missed opportunities, as well as reviewing category balance, price points, promotions and product availability. I can also look at how the range is presented in-store and whether customers can easily find what they are looking for.
My approach is practical and commercially focused. Rather than simply recommending more products, the aim is to create a more productive range, making better use of the space available and ensuring that every product has a clear role to play.
The result is a tailored range that can help you increase customer spend, improve availability, strengthen margins and give customers more reasons to choose your store.
Sustainability is one of the top priorities for consumers, & I can advise retailers on how to increase footfall & decrease waste. This will help to give consumers confidence in your store, improve your margin & increase your sustainability credentials.
Compliance & Legalities
Keeping up with the ever-changing range of retail legislation, compliance requirements and food safety responsibilities can be challenging for independent convenience retailers. I can provide practical support to help ensure your store has the right processes, procedures and checks in place.
I can help retailers understand what their compliance responsibilities mean in practice and how these can be effectively implemented within the day-to-day running of the store.
This can include reviewing areas such as food labelling, allergen management, product information, food safety procedures, staff awareness, record keeping and in-store processes. For example, I can help retailers review their approach to Natasha’s Law (PPDS – Prepacked for Direct Sale) and identify whether current processes are clear, consistent and being followed by the team.
I can also help you prepare for inspections and audits by reviewing your current practices and highlighting areas that may require attention.
Please note: my support is intended to help retailers understand and implement good retail practices; it does not replace advice from qualified legal, food safety or regulatory professionals where specialist advice is required.